Return & Refund Policy

Effective Date: 2021

1. Returns

We strive to provide high-quality products and exceptional service. If you are not satisfied with your purchase, we offer a hassle-free return process.

Eligibility for Returns:

Products must be returned within 7 days of delivery.
Items must be unused, undamaged, and in their original packaging with all tags attached.
Proof of purchase is required.

Non-Returnable Items:

Personalized or custom-made products.
Used candles, diffusers, or other perishable goods.

2. Return Process

To initiate a return, please contact our support team at silvermartini007@gmail.com with your order number and reason for return. Our team will provide instructions for shipping the product back.

Return Shipping:

National clients: Return shipping is free for defective or incorrect products. For other returns, shipping costs are the responsibility of the customer.
International clients: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Approved Refunds:

Refunds will be processed to the original payment method within 7-10 business days.
Original shipping charges are non-refundable unless the product is defective or incorrect.

Late or Missing Refunds: If you have not received your refund within the stated timeframe, please contact us at silvermartini007@gmail.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at silvermartini007@gmail.com.

5. International Orders

International clients must ensure the returned items comply with customs regulations.
Refund amounts will be calculated after deducting applicable duties and shipping charges.

6. Contact Information

For any questions regarding returns or refunds, please contact us at: Silver Martini Support Team Email: silvermartini007@gmail.com